Privacy Policy

1. Introduction

CaddyCall, Inc. (“CaddyCall,” “we,” “us,” or “our”) operates a mobile and web application that enables golfers at participating golf courses to order food, beverages, and merchandise on the course. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related web services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, and password when you create an account.
• Order information: items ordered, customizations, and delivery location on the course.
• Payment information: credit or debit card details, processed securely by our payment processor (Stripe). We do not store full card numbers.
• Sign-in credentials: if you use Apple Sign In, we receive your name and email address from Apple.

2.2 Information Collected Automatically

• Location data: with your permission, we collect your approximate GPS location to help you receive orders on the course and to show your position on the course map.
• Device information: device type, operating system version, and unique device identifiers.
• Usage data: pages viewed, features used, and time spent in the app.
• Log data: IP address, browser type, referring URLs, and crash reports.

2.3 Information from Golf Courses

Participating golf courses may share check-in data (e.g., cart number, hole number) with us so we can fulfill your order.

3. How We Use Your Information

• Process and fulfill orders placed through our app.
• Communicate with you about your orders, account, and our Services.
• Process payments and prevent fraud.
• Display your location on the course map and assist staff in delivering your order.
• Improve and personalize our Services.
• Comply with legal obligations.
• Send you promotional communications, with your consent where required by law.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Golf courses: to fulfill your orders (staff receive your cart number, order details, and delivery location).
• Payment processors: Stripe, Inc., to process payments securely.
• Service providers: cloud hosting, analytics, and other vendors who assist in operating our Services.
• Legal authorities: if required by law, subpoena, or to protect our rights.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

5. Location Data

Our app requests access to your device’s location to display your position on the course map and help staff locate you for delivery. Location data is transmitted to course staff only while you have an active check-in and only when you have granted location permission. You may disable location access in your device settings, though this will limit delivery functionality.

6. Data Retention

We retain your account and order information for as long as your account is active or as needed to provide Services. You may request deletion of your account by contacting us at the address below. We may retain certain information as required by law or for legitimate business purposes.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

8. Children’s Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it.

9. Your Choices and Rights

• Account information: you may update your profile information in the app.
• Marketing emails: you may opt out by following unsubscribe instructions in any marketing email.
• Location: you may disable location access in your device settings.
• Deletion: you may request account deletion by emailing us.

Depending on your jurisdiction, you may have additional rights (e.g., access, rectification, portability) under applicable data protection laws such as CCPA or GDPR. Contact us to exercise these rights.

10. Third-Party Links

Our Services may link to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last Updated” date and, where appropriate, by sending you an email or in-app notification. Your continued use of our Services after any change constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

CaddyCall, Inc.
Email: privacy@caddycall.com
Support: support@caddycall.com